Return Policy
Shipping & Returns
We strive to process and ship orders quickly and accurately. It is our policy to ship your order within 3-5 business days from when it is received. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
Terms are subject to change without notice.
We reserve the right to limit quantities.
30 Day Returns
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
To return a product, call us at 877-240-4393, Ext. 121.
Please Note:
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
Payment Methods
Credit Cards: Visa, MasterCard, Discover and American Express.
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
1st Choice Energy Services cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Returning Merchandise
You can return most new, unopened items within 30 days of delivery for a full refund of the purchase price, as noted below:
- To initiate a return, call 877-240-4393, Ext. 121.
- You can only initiate a return after an order has been marked as shipped.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
- If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call 877-240-4393, Ext. 121 to initiate the return. In some cases, you may be compensated for the return shipping.
Refunds, Credits and Balances Due
As soon as your order is received and your return is processed, we will notify you via email. Depending on processing times of your institution, your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call 877-240-4393, Ext. 121 for assistance.
Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call 1st Choice Energy Solutions immediately.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting 1st Choice Energy Services, you jeopardize the chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Order Questions or Changes
If you have recently placed an order and need information or would like to change your order, please contact us.
Indemnification
You agree to indemnify, defend, and hold harmless Heritage Cooperative and 1st Choice Energy Services, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of our services.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. 1st Choice Energy Services reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, 1st Choice Energy Services will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with 1st Choice Energy Servies Return Policy.